It’s seems that CCP developers and publishers of Eve Online just don’t give a damn about their customers any more – certainly not in this case.
My grandfather used to say that he never waited in line to spend his money. With the age of the internet there is even less reason to stand in line. But stand in line is exactly what I have been doing all day now; and it is CCP’s line I have been standing in.
We live in an age where our computers are constantly under attack. The office where I work has firewall software that would but the proverbial “great firewall of China” to shame. We have safety percautions so stringent that they even ticked off President Obama when his staff moved into the Whitehouse. And so it is that we have long passwords (very long) that constantly rotate and always have to be remembered. This I understand.
So occassionally with all these passwords to be remembered and changed one needs to be recovered.
I haven’t played Lotro in a while – Turbine recovered the password in less than a minute
I haven’t played Star Trek Online in a while – Cryptic Studios Took about a minute and a half.
I have Eve Online in a while – I HAVE BEEN WAITING FOR OVER ALL DAY AND INTO THE NIGHT and their password recovery system still has yet to respond once. The spam filters, blockers, and virus checkers did not stop their replay. They news letter comes to me just fine.
So why then is it that a company with a triple A mmo tries to tell us they care about their customer base when something as simple as password recovery is useless?
Not only have I been “waiting in line” but the money has already been taken and CCP doesn’t seem to care to render any services in return. The suggestion was made by the Corporate CEO to simply block their payments – and it looks like CCP cares so little about their client base that this is what will ultimately transpire.
Even if this situation ultimately resolves itself the fact of the matter is that CCP cares so little about thier customers that there is no other option but to hang on the line like a lonely teenager waiting for the boyfriend to call.
And that, my friends is EPIC FAIL.
Maybe there’s something wrong with your email? I just reset mine and got it instantly.
Hrm.
HI there Ben,
No, sad to say there is nothing wrong with the Email. It otherwise works just fine. They are not caught by the spam filter nor on the blocked list.
What is more the longer it takes to respond (working on the second day now) the less interested in CCP’s products I become, nor covering them on our show.
Julie
CCP is a big company. In my years of playing EVE I’ve never had a problem with billing, activating / closing accounts, etc. I’d say hold your breath and wait to see what’s going on. They’re a big company, and sometimes, company’s make mistakes – just like people do. I wouldn’t attack their game because of a snafu like this, although I can completely understand how frustrating they can be!!!
Frustrating indeed. However it is not so much the problem as the nature of the problem that is the issue – something as basic, and important, as restoring account access is something that should, beyond question, be done smoothly and efficiently. Turbine and Cryptic both accomplished the task within moments. A response time to petitions measured in Days and sometimes over a week is, however, typical for CCP. It is the only developer/publisher that I have dealt with where that is the case. Size in this case, doesn’t matter. The biggest company on the block is Blizzard and their response is swift and efficient